FAQ

About Our Products

What makes Style Luma’s vintage clothing special?

Our carefully curated collections feature authentic vintage pieces from the 70s and other retro eras, each selected for their unique charm and quality. From floral maxi dresses to retro bomber shirts, every item tells a story.

How do you ensure the quality of vintage items?

Each piece is lovingly inspected in our Glasgow studio before being carefully packaged in eco-friendly materials. We’re honest about any imperfections – because true vintage character includes a bit of history!

What sizes are available?

Our vintage collections feature a range of sizes, though availability varies as each piece is unique. Check individual product listings for measurements (we provide detailed size charts) as vintage sizing often differs from modern standards.

Shipping & Delivery

Where do you ship to?

We ship worldwide to bohemian souls everywhere! (Except some remote areas and parts of Asia – email us to check if we deliver to your location).

What are my shipping options?

🚀 Standard Express (10-15 days): £12.95 via DHL/FedEx – trackable door-to-door service with signature on delivery.
🌿 Free Eco Shipping (15-25 days): Free on orders over £50 via EMS – slower but with a lighter carbon footprint.

How long does order processing take?

We handle every vintage treasure with care, processing orders within 1-2 working days from our Glasgow studio.

Can I track my order?

Absolutely! Both shipping methods include tracking for your peace of mind. You’ll receive tracking information once your vintage treasures are on their way.

Returns & Exchanges

What’s your return policy?

We offer 15-day returns from delivery date. Just ensure items are unworn with tags attached. (Note: Final sale items marked with ✨ are excluded from returns).

How do I return an item?

Email us at [email protected] within 15 days of receiving your order. We’ll guide you through our simple return process – though we hope it’s love at first sight with your vintage find!

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect (in which case we’ll cover the costs).

Payments & Security

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal – all secure payment methods for your peace of mind.

Is my payment information secure?

Completely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Do you offer gift cards?

Not currently, but what better gift than vintage treasures? Many of our customers purchase items as gifts – just include a note at checkout!

Contact & Support

How can I contact Style Luma?

Our Glasgow-based vintage enthusiasts are ready to help! Email us at [email protected] for any questions.

What are your business hours?

We’re available Monday-Friday, 9am-5pm GMT. We aim to respond to all inquiries within 24 hours.

Can I visit your Glasgow studio?

Our studio at 20 Buchanan St is primarily for operations, but we occasionally host vintage pop-ups! Follow us on Instagram for updates.