Our Return Policy
You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:
- Return shipping costs are the customer’s responsibility unless the item is faulty
- Original shipping fees are non-refundable
- All returns must be sent via tracked mail
Non-Returnable Items
To preserve the integrity of our most delicate vintage pieces, we cannot accept returns on:
- Final sale items (clearly marked in product descriptions)
- Kimonos & Waistcoats with removed authenticity tags
- Personalized or altered items
How to Return an Item
- Initiate your return: Email us at [email protected] within 15 days of receiving your order with the subject line “Return Request: [Your Order Number]”
- Package your item: Include all original tags and packaging. For delicate items like lace tops, please use protective wrapping
- Ship your return: Send to our Glasgow address using a tracked service (we recommend DHL or FedEx for international returns)
- Wait for processing: We’ll email you once we’ve received and inspected your return
Refund Timeline
Once we receive and approve your return:
- Credit card/PayPal payments: Refunds processed within 3-5 business days (allow 5-10 days for your bank to post)
- Original payment method: Refunds will be issued to your original payment method
- Exchange requests: We’ll ship your new item within 2 business days of receiving your return
Return Request Template
Subject: Return Request: [Your Order Number]
Dear Style Luma Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]
I understand I am responsible for return shipping costs unless the item is faulty.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Damaged or Incorrect Items
If your vintage treasure arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement.